Answering Services

Top Features

Your answering service should be doing far more than just answering your phone when your office is closed. From encrypted SMS messaging, appointment setting, to nurse triage services, see what Call Center Sales Pro has to offer.

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Who We Serve

Calling yourself a boutique answering service means that solutions must be driven by the custom requirements of their practices served. See the types of medical, hospitalist, and healthcare practitioners we serve on a daily basis.

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Your patients, clients, tenants, customers, and associates need you 24/7/365.

Technology has changed the business world and paved the path to new industries. And yet, studies have proven that over 80% of business contact happens by phone across most industries. Unanswered calls, delayed responses and professional communications can push up to 71% of your customers away. Your bottom line drops the same as that call!

Our family of answering services are here to ensure your phones are always answered, your customers are taken care of, and your messages are delivered to you the way you want.

Lowered Costs

Save on cost of full-time employee(s)
Package pricing includes training and on-boarding
Pay only for the calls fielded reduces overhead

Increased Productivity

Staff now work uninterrupted
Calls outside of work
Frequently asked questions answered

Measured Results

Recording of calls to ensure quality
Customer loyalty and retention
Frequently asked questions answered

of business communications are done over the phone

of callers hang up when call goes straight to voicemail

have reported that poor phone skills leave a bad impression

of customers end their business relationship due to unimpressive phone communication

Top Features

Inbound Answering Services

Call Forwarding Numbers:Customized local or toll-free phone number(s) options, or calls forwarded from your existing telephone line(s).
Front-end greeting: Greet your callers with with a personalized pre-recorded message that can manage call time more efficiently. This allows your company to relay pertinent information to your callers before they speak with a live agent — reducing potential robo-calls and excess agent time.

Outbound Dialing / Business Process Outsourcing

Outbound clients work with Call Center Sales Pro to outsource a comprehensive array of calls covering both business-to-business and business-to-customer needs. These calls can accomplish time-consuming work, benefiting operations in customer service, marketing, lead generation, and more.

Translation Services

Call Center Sales Pro offers a competitive edge in supporting non-English speaking callers. While the typical answering service will attract customers by committing to assign "bilingual" agents to accounts, these services routinely rely on personnel availability. These agents might also offer limited, conversational language fluency that will not satisfy the needs of your company, or your callers.

Messaging

Texting is today's most prevalent form of communication, but did you know it's also the most efficient and confidential method of message delivery for answering services and call centers nationwide? Encrypt messages and patient information with miSecureMessages.

OnCall Management

miTeamWeb is easy to use and accessible from any smart phone or computer. It allows for easy message management to view, reply, and share information. In addition to messages, the miTeamWeb also allows full access to on-call information. With this, doctors and their staff can view, edit, and create on-call schedules while protecting PHI and maintaining HIPAA compliance.

Portal (Reporting, Recordings)

Call Center Pro's real-time web portal is a complimentary account management platform accessible by smartphone, tablet, and computer devices. Through the miTeamWeb portal, we communicate and record all details about each call we take on your behalf. Clients can observe their most recent and historical caller activity, including call logs, hear recordings, and review billing data.