Answering Services > Inbound Answering Services

• Call Forwarding Numbers:Customized local or toll-free phone number(s) options, or calls forwarded from your existing telephone line(s).
• Front-end greeting: Greet your callers with with a personalized pre-recorded message that can manage call time more efficiently. This allows your company to relay pertinent information to your callers before they speak with a live agent — reducing potential robo-calls and excess agent time.
• Agent talk time:Following a script we can help you to create, our telephone answering service specialists greet your callers, accurately collect their information, and review the message for accurate transmission. Common calls we handle include requests for service or product information, support with a product, appointment requests, cancellations, emergency requests, employee call offs, first notice of loss, and more.
• Message Delivery:Call Center Sales Pro will always record your calls, logging call details to our miTeamWeb portal. You may retrieve your messages using our portal or elect to have messages delivered instantly or on a set schedule — via fax, e-mail, text, or even a phone call.
• Patching: Following your directives, your calls can be transferred to a pre-determined agent or roster of agents at your company depending on the criteria of the call. On-call lists can be managed directly by you via our portal, or simply sent to our customer service team.
• Billed to the Second:Customized local or toll-free phone number(s) options, or calls forwarded from your existing telephone line(s).