Medical Answering Service

Our HIPAA, Joint Commission, and HITECH Compliant call and message delivery solutions integrate with all electronic medical record systems through HL7.

Nurse Triage

At times when it's critical to get a medical opinion while limiting contact with others, our Nurse Triage solutions enable you to offer virtual consultations with one of our registered nurses to ensure your ability to keep them from unnecessary ER visits.

Appointment Scheduling & Confirmations

Free up your reception staff to provide undivided attention to the patients and tasks in front of them by outsourcing time-consuming inbound scheduling calls and outbound appointment confirmations.

miTeamWeb

Doctors are busy and simply don’t have the time to talk to their answering service. Fortunately, the miTeamWeb portal can help you do just that. miTeamWeb is easy to use and accessible from any smart phone or computer. It allows for easy message management to view, reply, and share information. In addition to messages, the miTeamWeb also allows full access to on-call information. With this, doctors and their staff can view, edit, and create on-call schedules while protecting PHI and maintaining HIPAA compliance.

miSecureMessages

Ease of use and compatibility with Android and Apple platforms are essential features that make miSecure messaging by Amtelco our privacy-compliant app platform of choice, used exclusively at Call Center Sales Pro. Where protected health or legal information is exchanged, companies are required by law to utilize an answering service that follows the directives of several legally-binding regulations. Encrypted to uphold HIPAA and HITECH requirements, miSecure is a leading choice for healthcare providers.

No matter what, we have the tools to continue to partner with and support your medical operations by answering the phone or by providing a more robust package of services like appointment setting, nurse triage, appointment confirmations, and more.Call Center Sales Pro is here to amplify your operations at a fraction of the cost

24/7/365 Medical Answering Service

24/7 coverage from Call Center Sales Pro means your staff is alleviated overnight, after business hours, nights, weekends, and holidays, 365 days a year. We are equipped for call overflow during business hours working to offload the demands on your staff. The customization of scripts and accessibility to nurse triage mean that at any time of day, your patients are able to speak live to a professional clinical provider when necessary, avoid unnecessary emergency room visits and cover vacancies in your next day schedule. This is a crucial component of the patient care experience, boosting the reputation and loyalty to your practice. CUSTOMIZATION can allow providers to protect their off-duty hours and enjoy uninterrupted free time. Your patients will not need to experience extended hold times and your organization can avoid the expensive hire of additional staff. By streamlining communications through our convenient app and portal platforms, providers access more choice in how they spend time in their day, whether by reinvesting in the care of patients through longer visits, or by expanding their client load.

EMR Integration

Office staff and practice managers will be delighted by the complete integrations our agents and programs will offer through your ERM of choice or through our proprietary system.

HIPAA / HITECH / Joint Commission Compliance

Our HIPAA, Joint Commission, and HITECH Compliant call and message delivery solutions integrate with all electronic medical record systems through HL7.

Translation Service

Patients want doctors who can speak their native language. When is comprehension more vital than when communicating about health? This is why it's important for providers to work with answering service companies that can offer a caliber of language services that meet HIPAA compliance as well as maintain a high standard of fluency in a variety of languages. Call Center Sales Pro delivers on our promise to your patients that can receive the best level of care possible when reaching your answering service, and that means speaking with empathy, accuracy, and without barriers.