EBITDA is a financial acronym. It stands for Earnings Before Interest, Taxes, Depreciation, and Amortization. It is basically your net sales: gross sales minus operational expenses. The more thorough way to calculate it is to start with your bottom line and then add back interest, taxes, depreciatio…
Mixing up the team dynamic at the sale table By: Michael McMillan Have you ever thought about bringing a front line call center agent to a sales pitch? Or what about having a quality assurance analyst weigh in on if you should sign a deal or not? I am not at all surprised if your answer is no. Most …
The telephone answering service has “been on a buying spree” notes industry publication, TAS Trader, with mergers and acquisitions galore. This has been going on for many years, with the recent couple of years appearing to experience an even further uptick. Rob Ward, marketing director at Anserve In…
Dazed, Bill Mason cradled his head in his trembling hands. Five minutes before, his line supervisor had rushed into his office reporting that the LM-1100 had broken its diamond saw blade, and they did not have a backup on site. Bill had just made an emergency call to his supplier and left an anxious…
Las Vegas Urology, the largest urology group in Nevada, comprises a network of 8 locations and 20 providers. With that comes a very challenging after-hours call volume. Though Senior Practice Manager, Jill Burt, was initially seeking an outsourced call center solution for a different challenge to th…
With “growth and innovation” in its DNA, Orthopedic Medical Group based in Tampa Bay, FL, had everything lined up at its seven locations supporting a busy specialty practice that employs 12 surgeons and growing. With a heavy call volume of up to 600 daily calls, their internal dedicated ca…
MedCall Plus was pleased to begin service in 2021 for a nephrology practice established 50 years ago that has grown in the past decade from one to five clinics – managing cases through 11 physicians across two states.
LIVMOR is a Texas-based startup founded in 2016 by a pioneer in the medical device space. Working with a small staff size under 10 employees and a team of 30 contractors, they are partnered with AT&T and Samsung to offer cardiac monitoring wearable devices that are increasingly prescribed to the…
Whether it’s for medical or aesthetic reasons, patients across the country reach out to over fifty-five sites operating for the past forty years as Vein Clinics of America. A forty-year old name in the treatment of varicose veins and leg ulcers, the company was originally founded by a doctor in Chic…
Making a Great Answering Service Even Better
Outside Help Produces Phenomenal Results for Industry Leader
The Problem: None The Opportunity: A large 100+ seat provider in the southeast United States offers full customer service solutions and telephone order entry capability in addi…
Achieve an Easy 10% Bump in Ongoing Monthly Billing
Solving a Common Answering Service Problem Became a Revenue Source and a Service Enhancement
The Problem: Call Center Sales Pro, with the vast collective industry expertise of its team, identified an area of staff frustration and …
Dustin Murphy was stepping into his future, with law school behind him and his new practice before him. He needed to make the most of the opportunities his law degree afforded him because he had financed his entire education; the young attorney had saddled himself with $150,000 in student loans. Ins…
Call Center Sales Pro has been recognized as a Top 20 Call Center in 2021 by DesignRush. DesignRush is a B2B marketplace that connects brands with professional full-service agencies, web design companies, digital marketing firms, and top technology companies.
Call Center Sales Pro Vice President of Operations Lisa Phillips has won a Silver Stevie Awards in the 18th annual Stevie Awards for Women in Business. The Stevie Awards for Women in Business honor women executives…
With rain pouring down, Jerry Tresman and his wife, Mindy, looked in horror at the water rushing into the basement crock that held their sump pump. The water was rising. Running continuously the pump couldn’t keep up. In minutes the water would surely overflow, flooding their newly finished basement…
NEW YORK, August 17, 2021 – Inc. magazine today revealed that Call Center Sales Pro, Inc. (CCSP) is No. 1514 on its annual Inc. 5000 list, reaching its peak position to date in the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at t…
Terry Tyler loved caramel. But as he chomped on the sweet goodness of his mouthwatering treat, something bad happened, something really bad. Stuck in the gooey caramel, his crown popped off. The candy’s sugar assaulted the raw nerves of the now uncovered peg his crown once protected, sending shootin…
Seymour medical answering service business doubles in first quarter of the year
SEYMOUR, TN, March 10, 2020—Seymour-based Call Center Sales Pro is announcing its medical answering service has doubled in the first quarter of 2021 through the onboarding of two national healthcare clients. With this exp…
Although many factors can spur growth in outsource call centers and telephone answering services, the key growth driver remains sales and marketing. While reputation, quality service, and referral programs all help produce sales, the most results come from strategic marketing and professional sales …
The Situation: A well-established West Coast answering service with a four-decade history of steady growth and success did many things well, but they wanted to do even better….