Las Vegas Urology, the largest urology group in Nevada, comprises a network of 8 locations and 20 providers. With that comes a very challenging after-hours call volume. Though Senior Practice Manager, Jill Burt, was initially seeking an outsourced call center solution for a different challenge to th…
With “growth and innovation” in its DNA, Orthopedic Medical Group based in Tampa Bay, FL, had everything lined up at its seven locations supporting a busy specialty practice that employs 12 surgeons and growing. With a heavy call volume of up to 600 daily calls, their internal dedicated ca…
MedCall Plus was pleased to begin service in 2021 for a nephrology practice established 50 years ago that has grown in the past decade from one to five clinics – managing cases through 11 physicians across two states.
LIVMOR is a Texas-based startup founded in 2016 by a pioneer in the medical device space. Working with a small staff size under 10 employees and a team of 30 contractors, they are partnered with AT&T and Samsung to offer cardiac monitoring wearable devices that are increasingly prescribed to the…
Whether it’s for medical or aesthetic reasons, patients across the country reach out to over fifty-five sites operating for the past forty years as Vein Clinics of America. A forty-year old name in the treatment of varicose veins and leg ulcers, the company was originally founded by a doctor in Chic…
Making a Great Answering Service Even Better
Outside Help Produces Phenomenal Results for Industry Leader
The Problem: None The Opportunity: A large 100+ seat provider in the southeast United States offers full customer service solutions and telephone order entry capability in addi…
Achieve an Easy 10% Bump in Ongoing Monthly Billing
Solving a Common Answering Service Problem Became a Revenue Source and a Service Enhancement
The Problem: Call Center Sales Pro, with the vast collective industry expertise of its team, identified an area of staff frustration and …
Dustin Murphy was stepping into his future, with law school behind him and his new practice before him. He needed to make the most of the opportunities his law degree afforded him because he had financed his entire education; the young attorney had saddled himself with $150,000 in student loans. Ins…
With rain pouring down, Jerry Tresman and his wife, Mindy, looked in horror at the water rushing into the basement crock that held their sump pump. The water was rising. Running continuously the pump couldn’t keep up. In minutes the water would surely overflow, flooding their newly finished basement…
Terry Tyler loved caramel. But as he chomped on the sweet goodness of his mouthwatering treat, something bad happened, something really bad. Stuck in the gooey caramel, his crown popped off. The candy’s sugar assaulted the raw nerves of the now uncovered peg his crown once protected, sending shootin…
Although many factors can spur growth in outsource call centers and telephone answering services, the key growth driver remains sales and marketing. While reputation, quality service, and referral programs all help produce sales, the most results come from strategic marketing and professional sales …
The Situation: A well-established West Coast answering service with a four-decade history of steady growth and success did many things well, but they wanted to do even better….