With increasing availablility of educational facilities in completely different parts of the state, that has right now become necessary for colleges and other educational establishments to arrange incidents, seminars, seminar and so on by frequent period. Just for intensive company understanding and…
With increasing volume of educational study centers in diverse parts of the nation, this has now become important for colleges and also other educational bodies to organize situations, training seminars, discussion and so on for standard process. Just for extensive company awareness and promo just a…
With increasing selection of educational institutes in diverse parts of the land, it has today become essential for colleges and other educational establishments to organize situations, seminars, meeting and so on at standard span. Meant for considerable brand awareness and promo every educational i…
With increasing number of educational institutes in numerous parts of the state, it has right now become important for colleges and other educational loan companies to arrange happenings, training seminars, seminar and so forth at regular phase. Meant for considerable company expertise and promo eve…
While a common reason to outsource healthcare call center services is to increase quality, an even more likely motivation is to save money. And saving money doesn’t have to mean sacrificing quality. When you outsource to the right call center vendor you can save money without forfeiting excellence.
H…
Many areas in healthcare suffer from a shortage of qualified personnel. One common area is nurses, and many healthcare call centers hire nurses to work as call center agents. And some call centers, such as nurse triage, hire only licensed nurses. Yet aside from the nurses who work in your call cente…
Every telephone answering service and outsourcing call center owner wants to grow his or her business. There are only two ways to do so: growth through acquisition and growth through sales and marketing.
The benefits of growth via a sales and marketing strategy is ongoing, incremental, month-after-mo…
Healthcare call centers talk about training but few follow through by offering professional instruction that truly makes a difference. Consider these eight call center training areas:
1) HIPAA Compliance: HIPAA, the Health Insurance Portability and Accountability Act, applies directly to healthcare c…
Quality is the hallmark of great call centers, and a robust quality assurance (QA) program is what makes great call centers even greater. Nowhere is this more true than for healthcare call centers were any given call could have significant ramifications to the patient’s future health, even to the po…
HIPAA, the Health Insurance Portability and Accountability Act, applies directly to healthcare call centers, both in house (as a covered entity or CE) and outsource (as a business associate or BA). Is your call center truly doing all that HIPAA regulations require in order to protect caller and pati…
As most all people in healthcare know, HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems) is a patient satisfaction survey. The Centers for Medicare and Medicaid Services require it for all US-based hospitals. The survey addresses adult inpatients (except for psychiatric p…
Answering service systems generate a plethora of data, enough to approach big data proportions. All of these numbers are sufficient to make a statistical mathematician grin and a telephone answering service manager groan. So much data and so little time. Here are the possible options to consider:
Ign…
Some answering services offer a free trial to new clients. Others do not. Both camps are adamant about their reasons for making this decision. While there isn’t a right answer, it’s critical to carefully consider the pros and cons of each option, strategically picking the approach that best fits you…
Supplementing internal sales and marketing with third party sales support is a winning strategy
Cunningham Communications, founded in 1989, worked hard over the years to build its reputation as a quality answering service and establish itself as a leading provider. Their growth came from word-of-mout…
As mentioned in “Five Things to Check Before Outsourcing Your Healthcare Calls,” it’s critical to hire a call center that complies with HIPAA, the Health Insurance Portability and Accountability Act. Don’t assume every outsource healthcare call center is HIPAA compliant. Though they should be, not a…
It takes time to process sales leads, which decreases close rates
In looking at lead response times, we already know that the faster the lead response, the greater the chances of closing a sale. For most companies who care about such things, their focus is on getting their salespeople to respond fast…
Keep Total Lead Qualification Time Low to Maximize Results
We’ve discussed how low lead response times affect the likelihood of being able to eventually qualify leads, and then close sales. However, when looking at the big picture, there are three critical metrics we must track. Each one impacts the …
Maximize lead qualification rates by responding to inquiries fast
A common complaint among salespeople is not having enough quality leads. They might wish they had more leads or have higher quality leads or both. However, the problem might not be with the inquiries but with how the salesperson handle…
Medical call center now shines as patients’ first point of contact to provide professional entry point for healthcare services
As the healthcare industry continues to evolve, telephone communications between patients and provider networks continue to grow in importance. Call Center Sales Pro, a call …
It’s critical for call center agents to exercise care before putting callers on hold
Last week we talked about how much callers dislike being transferred. Something they hate almost as much is being put on hold. Placing callers on hold sends a clear message that something else is more important than …